6th Feb 2013 15:01
CAPITA PLC - Capita signs contract with Carphone WarehouseCAPITA PLC - Capita signs contract with Carphone Warehouse
PR Newswire
London, February 6
6 February 2013
Capita signs customer management contract with Carphone WarehouseCapita announces that it has signed a contract with Carphone Warehouse tosupport all aspects of its customer service strategy. The contract is wortharound £160 million over 10 years.
Capita's role will be to provide all non-store customer contact in a number ofdifferent areas across Carphone Warehouse's business. The new service isexpected to commence on 1 April 2013.
Paul Pindar, Capita plc CEO, said:"Capita's significant experience in this areais evident through the work it does with the public sector and with clients whoare household names in the retail, financial services, utilities andtelecommunications industries. This experience allows us to support our clientsin finding new routes to market. It also helps to `future proof' the way theyserve customers, protects and grows revenues, assists in digital channel shiftand, where necessary, drives both efficiency and effectiveness."
"Carphone Warehouse is determined to ensure its customers are supported by aworld class customer management organization with a track record of usinganalytics and process management to provide a great customer experience andvalue-added services."
Capita delivers a range of services including multi-channel customer support,sales and customer acquisition, debt collection, customer retention and revenuegrowth and technical support, all underpinned by data-driven analytics andcustomer-centered service design. It provides services to a wide range ofprivate and public sector organisations across a range of sectors, includingO2, British Gas, National Trust, DWP and Severn Trent Water.
-ends- For further information:The Capita Group PlcTel: 020 7799 1525Paul Pindar, Chief ExecutiveShona Nichols, Corporate Communications DirectorMedia enquiriesCaroline Mooney, directorCapita Group media relationsTel: +44 207 654 2152 or +44 207 654 2399 (out of hours)Email: [email protected]Note to editors
Capita plc is the UK's leading provider of business process management andintegrated professional support service solutions. With more than 46,500employees at more than 350 sites, including 68 business centres across the UK,Ireland, the Channel Islands, Europe and India, the Group uses its expertise,infrastructure and scale to transform its clients' services, driving down costsand adding value. Capita is quoted on the London Stock Exchange (CPI.L), and isa constituent of the FTSE100 with revenues for 2011 of £2,930million. Furtherinformation on Capita plc can be found at: http://www.capita.co.uk
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