Capita preferred bidder for npower customer service

28 November 2013 Capita preferred bidder for npower customer service Capita plc has been selected as preferred bidder to enter into a partnershipwith RWE npower plc, trading as npower, to provide both front office customermanagement and back office services. Final negotiations are now taking place,with the contract expected to be worth approximately £120m over 7 years and isscheduled to commence on 1 February 2014. Capita will take responsibility for part of npower's customer service operationand deliver a business transformation programme that will enhance customerservice for npower's domestic business. Further details will be provided on contract signature. For further information:Capita plcTel: 020 7799 1525Paul Pindar, Chief Executive OfficerShona Nichols, Corporate Communications Director Media enquiries only:Capita press officeCaroline MooneyTel: 020 7654 2152 or 020 7654 2399 (out of hours)Email: [email protected] Note to editors Capita plc is the UK's leading provider of BPO and integrated professionalsupport service solutions. With 62,000 people at more than 350 sites, including70 business centres across the UK, Europe, India and South Africa, the Groupuses its expertise, infrastructure and scale benefits to transform its clients'services, driving down costs and adding value. Capita is quoted on the LondonStock Exchange (CPI.L), and is a constituent of the FTSE 100 with 2012 revenueof £3.3 billion. Further information on Capita plc can be found at:www.capita.co.uk Capita delivers a range of customer management services for private and publicsector clients including multi-channel customer support, sales and customeracquisition, debt collection, customer retention and revenue growth andtechnical support, all underpinned by data-driven analytics andcustomer-centric service design. It provides services to a wide range oforganisations across a range of sectors, including O2, Carphone Warehouse,Debenhams, Department for Work and Pensions, Severn Trent Water and NationalTrust.