26th Jun 2008 14:01
26 June 2008 Capita and Marsh complete deal on operations outsourcing
* Agreement signed, worth ‚£187 million over 10 years, to enhance service
delivery and generate significant cost savings
* Marsh's existing offshore work to transfer to Capita's offshore facilities
The Capita Group Plc (Capita) and Marsh Ltd (Marsh) have today signed a deal todeliver and transform Marsh's UK operations. The contract will be worth ‚£187million to Capita over 10 years. Capita announced that it had been selected aspreferred bidder by Marsh on 11 January this year.
Under the agreement, Capita will provide support and processing services to enhance Marsh's broking activities to clients across its multinational business. Marsh's UK operations are based in Norwich with some offshored services delivered by an external provider in India.
Approximately 600 Marsh employees will transfer under TUPE to Capita and thecurrent offshored work will be transferred to Capita's new offshore facility inPune, India. Service commencement will be 1 July 2008.Capita will undertake a comprehensive transformation programme to enhanceservice provision to Marsh and its clients while delivering significantreductions in operational transaction costs. Alongside this servicetransformation, Capita will create a centre of excellence for insuranceoutsourcing services based in Marsh's existing Norwich premises. The capacityand capability within this centre will primarily be used to transform Marsh'sUK operations. Over time, options to utilise this facility for other Marsh andCapita insurance activities will be considered.Paul Pindar, Chief Executive of The Capita Group, commented: "This partnershipwill draw upon Capita's technical expertise across the insurance market andservice re-engineering capabilities across the wider financial servicesindustry. An integrated operating infrastructure will deliver cost and qualitybenefits alongside enhanced customer service and provide a flexible platformfor Marsh's current and new business. The work will continue to be deliveredfrom a Norwich base and we look forward to welcoming all staff who transfer toCapita."Martin South, CEO of Marsh UK, said: "We are very pleased to have establishedthis partnership with Capita and are confident it will be beneficial to bothour clients and our staff. In particular, it will transform the way in which wedo business, supporting our commitment to providing a customer experiencethat's truly world-class. It will also give our staff increased opportunitiesfor career development."-ends-For further information:The Capita Group PlcPaul Pindar, Chief ExecutiveShona Nichols, Corporate Communications DirectorTel: 020 7799 1525Capita press office:Caroline MooneyTel: 0207 654 2152 or 0870 2400 488 out of hoursMarsh:Jason GrovesHead of Media RelationsTel: 020 7357 1455Note to editorsThe Capita Group Plc is the UK's leading provider of integrated professionalsupport service solutions. The Group's service capabilities encompass customerservices, financial services, human resource services, software services,systems and strategic support and property services delivered to both publicsector and private organisations. With over 29,000 employees at more than 300offices across the UK, Ireland and India, Capita is quoted on the London StockExchange (CPI.L), and is a constituent of the FTSE100 with revenues for 2007 of‚£2,073 million.
Further information on The Capita Group Plc can be found at: http:// www.capita.co.uk
About Marsh
Marsh, the world's leading insurance broker and risk advisor, has 26,000employees and provides advice and transactional capabilities to clients in over100 countries. Marsh is a unit of Marsh & McLennan Companies (MMC), a globalprofessional services firm with more than 55,000 employees and annual revenueexceeding $11 billion. MMC also is the parent company of Guy Carpenter, therisk and reinsurance specialist; Mercer, the provider of HR and relatedfinancial advice and services; Oliver Wyman, the management consultancy; andKroll, the risk consulting firm. MMC's stock is listed onthe New York, Chicago and London stock exchanges. MMC's Web Site is www.mmc.com. Marsh's Web site is www.marsh.com.
vendorRelated Shares:
Capita