BrisDoc deploys CloudCall

8 July 2013

Synety Group plc

(Synety or the "the Group")

BrisDoc Healthcare Services Deploys SYNETY's CloudCall for 

Out-of-Hours GP Services and Integration with NHS 111

SYNETY is pleased to announce that its CloudCall Enterprise cloud telephony service is being used by BrisDoc Healthcare Services, to manage out-of-hours GP services for over 350,000 people in Bristol, North Somerset and South Gloucestershire.

CloudCall enables seamless routing of calls from out of hours medical services including the new NHS 111 health advice line, to BrisDoc's out-of-hours GP services team. This enables calls to the NHS 111 service originating from the Bristol area that require out-of-hours services to be transferred to BrisDoc, where the team will arrange a telephone advice appointment, a face-to-face consultation at a primary care centre or a home visit, according to the clinical need.

The deployment of CloudCall by BrisDoc Healthcare Services follows successful trials in early 2013 involving a number of NHS centres in Bristol. The solution using SYNETY's CloudCall was devised, configured and deployed for BrisDoc by the specialist unified communications provider Communication-STEM.

Simon Cleaver, SYNETY's executive chairman commented: "GP out of hours services are crucial to providing the public with safe and reliable access to healthcare urgently, whenever it is needed. The use of SYNETY's CloudCall platform for this critical application of connecting over a third of a million people to expert medical advice and assistance is a powerful endorsement of its robustness, scalability, and ease of use. We anticipate that the service will expand further in the coming months."

For more information about Synety's complete CloudCall range visit www.synety.com

About SYNETY

Synety Group plc, formerly Zenergy Power plc, is a cloud based telephony software business and creator of the CloudCall suite. Designed to integrate with CRM (Customer Relationship Management) systems, CloudCall, allow businesses to make, record and monitor calls by simply clicking on a customer record in their CRM system.

Synety makes the art of communication richer, faster and more streamlined.