29th Nov 2005 07:03
ServicePower Technologies PLC29 November 2005 29th November 2005 SERVICEPOWER TECHNOLOGIES PLC ("SERVICEPOWER" OR THE "COMPANY") Award of Contract ServicePower (LSE: SVR), the recognised market leader in artificial intelligencebased, field service scheduling solutions and computer services, today announcedits Field Services Solutions division has signed a new contract with ArgosDirect. The contract is to provide warranty service repair in the UK. Argos Direct will exclusively use ServicePower to manage the outsourcing of thehelp desk facilities and the installation and repair of consumer electricalproducts sold through its home delivery operation. These will principally beplasma and LCD flat panel screens, conventional cathode ray TVs and hi-fis. Ian Towell from Argos Direct commented, "Argos Direct aims to provide the bestpossible service to our customers in the most cost effective way. To this endArgos has historically outsourced the repair of products under warranty, but wecontinually look at ways to improve customer service. The state of the art ITsoftware inherent in the outsourcing solution provided by ServicePower providesa step change in the visibility, management and control of work done by theindependent servicer network. Our customers will benefit with improved service." David Brisco, CEO, ServicePower, commented, "This contract was won againstcompetition from the incumbent supplier demonstrating the incremental value thatour FSS IT solution brings to the simple outsourcing of warranty repair work. Itis an excellent strategic win for the Company and a clear sign of ourcompetitive market position and ability to deliver large scale solutions." Contacts:David Brisco, Chief Executive Officer Tel: 0161 476 2277ServicePower Technologies PLC Tom Moriarty / Archie Berens Tel: 020 7651 8688 / 07802 442486ICIS About Argos Direct Founded in 1973, Argos was the pioneer of catalogue retailing in the UK. Argosis the UK's leading multi-brand, multi-channel retailer, with sales over £3bn.They are the number one retailer for toys and small electrical appliances, and aleading player in many other markets including DIY and gardening, consumerelectronics and furniture. They also have a significant market share injewellery, sports equipment, DIY products and furniture. Argos is to grow capacity and improve customer service in Argos Direct, thedelivery to home operation. Argos Direct grew sales by 18% and accounted for 22%of Argos' sales in the last financial year. A new Argos Direct home deliverywarehouse was opened in Darlington in August serving the North of England,Scotland and Northern Ireland. About Service Power Service Power (LSE: SVR) offers tools that enable optimised service executionacross the entire service network, be they employed technicians or part of anindependent service network. Service Power solutions, offered throughout theU.S., Canada, the UK, and Europe, allow companies to locate their employed fieldresources in the right geography, ensure they have the right mix of skills, andoutside this geography to create a network of independent, authorised services.The routes for both the company field resources and the independent services areoptimized by Service Power's technology to ensure the right balance betweenservice and cost. Service Power also provides warranty chain management, callcentre services, and analytics for manufacturers, third-party administrators,and retailers across the U.S. Service Power's customers include innovative,world leading companies such as Avaya Communication, GE, Siemens, and Echostar.For more information, visit the Web site at www.servicepower.com/. ### Note to Editors: Service Power refers to the company and SERVICE Power refers tothe product. This information is provided by RNS The company news service from the London Stock ExchangeRelated Shares:
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