25th Jul 2005 07:01
NETeller PLC25 July 2005 NETELLER PLC Wins prestigious "Contact Centre Employer Of Choice" Certification 25 July 2005 NETELLER, a global on-line funds transfer service provider is pleased toannounce it has achieved the prestigious Contact Centre Employer of ChoiceTM(CCEOC) Gold level award for its Calgary-based customer service center. Thisaward distinguishes NETELLER's customer service centre as one of the bestcontact centre operations to work for in North America. "This is NETELLER's first opportunity to achieve the Contact Centre Employer ofChoiceTM designation. Attaining the Gold level on the first assessment is anoutstanding accomplishment and a testimonial to the hard work, dedication andcommitment to excellence of all front line, support and management staff," saidCCEOC President Jeff Doran. Colleen Boyer, Manager of Customer Service, added: "We care passionately aboutour company, our employees and our customers. We want to provide the bestquality service and work together as a team to make sure that happens. Thisaward validates our outstanding work environment, recognizes our employees andpositions us for substantial growth over the next few years. The CCEOCassessment methodology was practical and effective. The detailed reporting willallow us to analyze our operation and work on the areas of employee satisfactionthat will have deep and long lasting effects on our organisation." The CCEOC Award is fast becoming an industry standard for recognizingpeople-centric contact centres. The award enables call centres to enhance publicperception and promote exceptional work environments while attracting, retainingand engaging high-performing, culturally-aligned employees. Ends About NETELLER NETELLER operates a secure online funds transfer service, acting as an e-walletthat enables members to load, withdraw and transfer funds. Members can instantlytransfer funds to/from any merchant website that supports NETELLER's onlinepayments system, and to/from other NETELLER members. One of the leading service providers in the industry, the firm has beenproviding secure online transactions since 1999. Over 1,500 online merchantsaccept payments through the NETELLER system. With a user base of over 1,500,000members, NETELLER processed over $3.4 billion in transactions in 2004. Thecompany employs over 450 people and is still growing. Corporate headquarters arelocated in Douglas, Isle of Man with regional offices in Calgary, Canada;London, England; Hong Kong, China; and San Jose, Costa Rica. NETELLER is listedon London's AIM market (NLR.L). About CCEOC The Contact Center Employer of Choice (CCEOC) organization is an assessment,research and consulting consortium. We are an experienced team of contact centerexperts, academics and research analysts who oversee the CCEOC certificationprogram for regional, national and international contact centers. Contactcenters from 20 to 2000+ seats have benefited from our unique program. CCEOCexperts also work with corporate clients to assess, develop, maintain andpromote high-morale, performance-based call center cultures. For more information on the Contact Center Employer of ChoiceTM certificationprogram or to find out more about CCEOC training and consulting services, pleaseemail [email protected] or call (416) 886-7007. This information is provided by RNS The company news service from the London Stock ExchangeRelated Shares:
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