13th Feb 2007 14:51
Assurant Solutions, a leading global provider of extended serviceplans, wireless protection and home warranty programs, has partneredwith ServicePower to improve the efficiency and effectiveness of itsservice network's home service scheduling process. £ ServicePower's Field Service Solutions (FSS) Division is aprovider of Web-based, automated job scheduling, GPS tracking andnavigation and warranty chain management services for the servicedelivery and installation industries. Assurant Solutions is part ofAssurant (NYSE:AIZ), a premier provider of specialized insuranceproducts and related services in North American and selectedinternational markets. £ "ServicePower will provide Assurant Solutions an electronicmechanism that will enable us to securely schedule new jobs withservice providers and also provide a clear view of a job's lifecycle," said Keith Meier, senior vice president and general manager,extended service contracts, for Assurant Solutions. £ Assurant Solutions said the primary goal of the partnership is toimprove the efficiency and effectiveness of its network of 22,000+service providers. "ServicePower's offerings will enable us to reducein-home repair times while offering more flexible scheduling optionsto the customer," Meier said. £ "Assurant Solutions will schedule certain customer service repairsthrough our Web-based, electronic dispatch application, FSS," saidChris Smith, CEO, ServicePower Field Service Solutions. "Serviceproviders, in turn, will benefit from additionalproductivity-enhancing tools such as route optimization, electronic,interactive voice response and mobile dispatch options, GPS trackingand navigation applications that will create a more efficient repairprocess and a more satisfying repair experience for the customer." £ About Assurant Solutions £ Assurant Solutions businesses develop, underwrite, market andadminister specialty insurance, extended service contracts and otherrisk management solutions through collaborative relationships withleading financial institutions, retailers, automobile dealers, funeralhomes, utilities and other entities. With operations in 19 locations,including executive offices in Atlanta, Ga., Assurant Solutions servesclients and their customers in 12 countries throughout North America,the Caribbean, Latin America and Europe. www.assurantsolutions.com £ Assurant Solutions is part of Assurant, a premier provider ofspecialized insurance products and related services in North Americanand selected international markets. Assurant, a Fortune 500 company,is traded on the New York Stock Exchange under the symbol AIZ.Assurant has over $20 billion in assets and $7 billion in annualrevenue. www.assurant.com £ About ServicePower £ ServicePower (LSE:SVR) offers tools that enable optimized serviceexecution across the entire service chain. The company provides themost widely used artificial intelligence based field servicescheduling application in the world. ServicePower solutions, offeredthroughout the U.S., Canada, the UK, and Europe, allow companies tolocate their directly employed field resources in specificgeographical areas and supplement their coverage with a network ofindependent, authorized servicers in other areas. The routes for boththe company's field resources and the independent servicers areoptimized by ServicePower's technology to ensure the right balancebetween service and cost. ServicePower also provides warranty chainmanagement, call center services, and analytics for manufacturers,third-party administrators, and retailers. ServicePower's customersinclude innovative, world leading companies such as Argos, Avaya, GE,Hitachi, Sanyo, Sharp, and Siemens. For more information, visitwww.servicepower.com. Copyright Business Wire 2007Related Shares:
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