28th Jun 2013 08:00
28 June 2013
IBEX Global Solutions plc
("IBEX", "Company" or "the Group")
ADMISSION AND FIRST DAY OF DEALINGS
IBEX Global Solutions plc (AIM: IBEX), a leading provider of contact centre services and other business process outsourcing solutions, is pleased to announce its admission to trading on AIM today. Dealings in the Group's ordinary shares will trade under the TIDM IBEX.
Summary | |
• | The placing has raised approximately £10.7 million (approximately $16.5 million) before expenses through the placing of 7,304,345 ordinary shares. |
• | The number of ordinary shares in issue immediately after admission will be 39,554,400, giving the Company a market capitalisation of £58.1 million (approximately $90 million) at the placing price of £1.47 per ordinary share. |
• | The purpose of the IPO is to raise funds to pay down existing debt, continue to fund growth in the overall business, and allow the Group to provide transparent incentives for existing and future management and employees. |
• | Liberum Capital Limited is acting as Nominated Adviser and Joint Broker to IBEX and Cenkos Securities PLC is acting as Joint Broker. |
All prices are based on an exchange rate of US$1.546:£1, being the prevailing rate at the latest practicable date prior to the publication of the Group's admission document.
About IBEX
IBEX is a leading provider of contact centre services and other business process outsourcing solutions to blue-chip enterprise customers. The Company employs approximately 8,000 staff in sixteen locations situated in five countries, and provides services in eleven languages. IBEX has over 70 enterprise clients.
The majority of IBEX's clients are corporations that outsource some or all of their contact centre operations. The Group's specialisation is in the voice-based contact centre services area where it provides a complete suite of voice-based services to clients. Some of these services include inbound technical support, inbound customer care, inbound sales, inbound customer retention and outbound customer acquisition.
Over 90 per cent. of the Group's revenues derive from contact centre market segments that involve extensive agent training, are essential to the Group's clients' ongoing corporate performance and can be difficult for clients to replace. Such segments include inbound customer support, inbound technical assistance and inbound sales order entry.
Corporations have increasingly chosen to outsource non-core business processes because of the potential benefits of specialisation and cost efficiency provided by external vendors. During 2012, corporations spent $290 billion globally on the outsourcing of business processes from remote locations. Of this total, $58 billion was spent on the outsourcing of voice-based services such as customer service, technical support and customer acquisition and retention, an amount forecasted to grow at a compound rate of over 5 per cent. for the next five years.
The Group focuses heavily on understanding the labour markets in which it operates and on targeting wage and benefit levels for its staff that result in an optimal labour cost structure. Over the past three years, this focus has contributed to an improvement in annual staff retention rates of over 20 per cent. The Group has also pursued a strategy of minimising fixed overhead expenses, carefully managing telecommunications costs and deploying internally developed and scalable management processes and systems.
At present, the Group has a focus on US consumer technology and telecommunications companies. To diversify its business, the Group intends to acquire clients in complementary industries such as health care and utilities and in geographies such as Canada, the United Kingdom and France, where the Group either has incumbent customers or possess language and delivery capability.
Commenting on the successful IPO, Steve Kezirian, Chief Executive Officer of IBEX, remarked:
"At IBEX we have an outstanding client base, a first class team and as a result of our admission to AIM, the right investor base for the Group to fulfil its growth potential and deliver sustainable shareholder returns. Our employees drive excellent performance for our clients, many of whom continue to expand their partnership with IBEX globally. Opportunities for new business exist within new geographies and industry sectors.
Promoting loyalty in our team is crucial to our success and is the foundation of delivering the best results. Our listing on AIM can also provide a valuable currency with which to seek future growth capital, and a powerful tool to ensure that the success of our wider team is shared beyond the boardroom.
IBEX has a bright future and I am excited by our prospects. We are pleased to have received the support from our existing and our new shareholders in connection with our admission to AIM."
For further information, please visit www.ibexcorp.com or contact:
IBEX Global Solutions plc Steve Kezirian, CEO Karl Gabel, CFO
| Tel: +800 043 4239 |
Liberum Capital Limited Nominated Adviser and Joint Broker Steve Pearce Richard Bootle Joshua Hughes
| Tel: +44 20 3100 2000 |
Cenkos Securities PLC Joint Broker Liz Bowman Camilla Hume
| Tel: +44 20 7397 8900 |
Tavistock Communications John West Matt Ridsdale Andrew Dunn
| Tel: +44 20 7920 3150 |
Related Shares:
IBEX.L