24th Apr 2013 07:00
Embargoed for release until 7.00 am 24 April 2013
Quindell Portfolio Plc
("Quindell" or the "Group")
£20m Contract Win with one of UK's largest Direct Insurers
Quindell Portfolio Plc (AIM: QPP.L), the provider of sector leading expertise in software, consultancy and technology enabled outsourcing in its key markets, being Insurance, Telecommunications and their related sectors is pleased to announce that multiple contract terms have been agreed for the direct operation of one of the UK's largest insurers.
The initial contracts, for up to three years, forge a multi-year relationship and in combination are expected to generate approaching £20m of revenue. These will see the Group provide a range of business process outsourcing services to the client including medical reporting and rehabilitation, credit hire and deployment of repair, all underpinned by the Group's marketing leading SaaS based technology.
The contract follows a competitive tender against other leading outsourcing players in the market and most importantly has the further potential for the relationship to broaden to other distribution channels over time, as further success in improving conversion into service is demonstrated within the direct channel. If all distribution channels are contracted this will become one of the most significant clients for Quindell in 2014.
Rob Terry, Chairman and Group Chief Executive of Quindell, said: "We are delighted to be working with one of the UK's largest and most valuable direct insurance brands. This win is another example of the growing momentum of our insurance services offering and we look forward to developing the relationship further over time, helping insurers to refine their business model, improve their service levels whilst above all improving the customer experience, whilst driving down the cost of claims."
For further information:
Quindell Portfolio PlcRob Terry, Chairman & Group Chief Executive
Laurence Moorse, Group Finance Director | Tel: 01489 864201 Tel: 01489 864205 |
Cenkos Securities plcNominated Adviser and BrokerStephen Keys / Adrian Hargrave (Corporate Finance) Alex Aylen / Andy Roberts (Sales)
| Tel: 020 7397 8900
|
Media EnquiriesRedleaf Polhill Limited Rebecca Sanders-Hewett Jenny Bahr |
Tel: 020 7382 4730 |
Notes to Editors:
About Quindell Portfolio Plc
Quindell Portfolio Plc is a provider of sector leading expertise in Software, Consulting and Technology Enabled Outsourcing in its key markets being Insurance, Telecommunications and their Related Sectors. Quindell joined the market through Mission Capital Plc, now renamed Quindell Portfolio Plc. The Company was readmitted to the market on 17 May 2011 following the acquisition of Quindell Limited prior to the immediate acquisition of Quindell's technology and outsourcing partners. In December 2011, Mobile Doctors Group Plc was acquired increasing 2012 run-rate revenue to over £50 million. On the 1 April 2012, Ai Claims Solutions Plc became a subsidiary of Quindell, increasing run rate revenue to over £150 million. Post gaining approval by the Solicitors Regulation Authority and the acquisition of our legal businesses in December 2012, including the law firm Silverbeck Rymer, Quindell finished 2012 with run rate revenue of more than £300 million.
Our Industry Sectors
In today's digital world the line between traditional industry sectors continues to blur, however the focus on tight service management is common to them all. We believe that excellent customer service, tight cost control and integrated supply chain management is not the prerogative of any single industry sector and with our solutions in multiple industry sectors savings of over 20% against industry norms are being delivered to the bottom line.
Our Solutions
The pressures on an organisation can come simultaneously from multiple directions including the need to add customers, increase wallet share, reduce costs and improve customer satisfaction. At Quindell we have the People, the Processes and the Supply Chains, underpinned by our sophisticated Champion and Challenger Business Process Management Technology Platform and Industry Solutions to help our customers tackle these efficiently and effectively.
With a clear understanding that having the best products and services on offer is not always enough and that getting your customers to use or adopt them is key, effective conversion lies at the core of our unique Champion and Challenger tools and techniques. Using these solutions Quindell has helped its customers achieve sales and service conversion rates ranging from 75% to 90%, way above industry norms. But life does not stand still, and complacency can kill any business, so the embedded Champion and Challenger continual improvement focus of our Learning Solutions is at the heart of all we offer. Using our industry insight and expertise, Quindell takes the holistic view of our client's challenges.
For example, when considering the Insurance industry today where 50% of the cost of an auto claim is associated with Personal Injury, including legal services, medical reporting and rehabilitation, it is clear that an organisation will not be able to achieve the levels of savings and customer satisfaction desired without addressing the injury to the driver as well as the repair of the vehicle. This is why at Quindell we have designed our insurance solutions and supply chains to address the full end to end cycle, with the ability and expertise to treat an injured party as well as repairing their vehicle. This makes Quindell a truly unique and ethically based proposition for the insurance industry today.
Our Customers
Quindell Portfolio's companies have worked with over 2000 brands from Small to Medium Enterprises and Blue-chip organisations around the globe. Today we count a number of the world's top Insurance and Telecommunications blue chip companies within our client base, as well as hundreds of customer centric organisations working in both the distribution and supply of their services.
Our award winning Business Transformational, Software, Consulting and Outsourcing Solutions are recognised as delivering significant savings and additional sales to our customers every year.
For further information, please visit www.quindell.com
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