17th Jul 2020 07:56
(Alliance News) - Homeserve PLC on Friday said its membership businesses, policy renewal and mid-term cancellation rates have all continued in line with historic trends in a "traditionally quieter period", spanning April to mid-July.
The home repairs and improvements company added that it has felt no effects from Covid-19 and "customer satisfaction is at record highs" reflecting strong service levels during the pandemic.
"In Home Experts, consumer demand for home improvements has recovered strongly across all businesses. Call traffic is at record highs at eLocal, while Checkatrade had its largest ever number of consumer web visits in June at 2.76 million. Among Checkatrade's 43,000 members, 87% are now paying full monthly fees, with the remainder classed as free of charge affiliate members," the FTSE 100-listed company said.
Homeserve has resumed mergers and acquisitions activity with a strong pipeline of targets and four profitable acquisitions completed in May and June, the most significant of these bringing 38,000 new policy customers in Spain.
Walsall, England-based Homeserve continues to expect to deliver a solid performance in the year ending March 31, 2021.
By Tapan Panchal; [email protected]
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