28th Jun 2016 07:02
LONDON (Alliance News) - Technology outsourcing company Capita PLC on Tuesday said it has signed a five-year strategic partnership for customer management services with telecommunications company Tesco Mobile, which is part of Tesco PLC.
Under the terms of the partnership, Capita will enhance Tesco Mobile's customer service propositions using technology and service design methods. The deal is worth GBP140 million over the five-year term and is due to commence on August 1.
"With more than 4.6 million customers in the UK, Tesco Mobile is a quality brand renowned for its excellent customer services and, as a result, market leading levels of customer satisfaction. Capita is ideally placed to work in close partnership with Tesco Mobile to continue to enhance the customer experience through greater knowledge of customer behaviours, technology advancements and innovation," Capita Chief Executive Andy Parker said in a statement.
Following due consultation, approximately 550 Tesco Mobile permanent employees will transfer to Capita and a further 240 temporary staff will continue to work on the Tesco Mobile account under Capita's management.
Capita said it has secured major new and extended contracts worth over GBP800 million in the
first six months of 2016.
By Karolina Kaminska; [email protected] @KarolinaAllNews
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