21st Aug 2014 08:37
LONDON (Alliance News) - Synety Group PLC said Thursday that it has secured Sure Communication Ltd as a new integration partner.
The cloud-based software business said Sure Communication carried out the integration which offers its customer relationship management users additional value-adding features including click-to-call, call recording and playback, a full reporting suite for better management visibility.
SurCo CRM users will have the opportunity to benefit from lower call costs going forward by taking advantage of Synety's wholesale call rates, said Synety.
SurCo's CRM is similar to Synety's own CloudCall service, said the company; it is a cloud-based software sold on a per user, per month basis, meaning that users can access both services without the need for additional infrastructure or capital expenditure.
"It is an ideal partnership based on complementary technology platforms, and we are very much looking forward to jointly working to deliver the benefits of Synety's services to SurCo's exciting customer base. We are certain that the additional functionality that we can jointly provide will allow their customers to further enhance their business processes," said Simon Cleaver, executive chairman of Synety.
Shares in Synety were Thursday trading 4.94% higher at 223.00 pence per share Thursday morning.
By Alice Attwood; [email protected]; @AliceAtAlliance
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