25th Oct 2013 09:22
LONDON (Alliance News) - Ryanair Holdings PLC Friday cut its baggage fees and the charges for reissuing boarding cards and will allow passengers to carry handbags or duty-free shopping bags on board as well as a piece of hand luggage, as Europe's largest low-cost carrier responded to heavy criticism of some of its fees.
The airline is able to keep fares low by charging passengers for a host of services, but it and rivals have come in for heavy criticism from consumer groups for high fees for correcting errors and putting bags in the hold. It has been inviting feedback on its service on its website and said the changes are a reaction to this.
The Irish carrier said it would now give customers who book on its website 24 hours to correct minor errors like misspelling names without charge, as it cut its charge for reissuing boarding cards to GBP15, from GBP70, and its fee for putting a bag in the hold to GBP30, from GBP60.
Ryanair, which plays a fanfare on board any flight that arrives at its destination on time, said it will also operate quiet flights between 9 pm and 8 am, with no announcements other than the required safety announcements and dimmed lights so passengers can sleep if they wish to.
"As some of these policy changes will require website changes and handling staff retraining, we will be rolling them out over the next few months," Customer Service Director Caroline Green said in a statement.
Ryanair shares were down nearly 2% at EUR6.2 in London Friday morning.
By Steve McGrath; [email protected]; @SteveMcGrath1
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