23rd Jan 2015 16:00
LONDON (Alliance News) - Ryanair Holdings PLC has been fined for a second time by the Italian competition watchdog, after it received a flood of complaints regarding the airliner's premium rate customer service phone line, The Telegraph reported on its website Friday.
The AGCM fined Ryanair EUR550,000 after passengers said they found it "difficult and unreasonably expensive" to get reimbursements, find alternative flights following cancellations and receive detailed billing information for tax and expenses purposes, the newspaper said.
It is the second time Ryanair has been fined by AGCM. Last February, the airliner was hit by a EUR850,000 fine for the "lack of transparency in their travel insurance policies" and the "obstacles created in case of refund" during the online purchase of airline tickets.
Ryanair is set to appeal the decision, according to The Telegraph.
http://www.telegraph.co.uk/travel/travelnews/11365367/Ryanair-fined-550K-for-poor-customer-service.html
By Joshua Warner; [email protected]; @JoshAlliance
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