28th Sep 2015 05:49
LONDON (Alliance News) - The Royal Bank of Scotland Group PLC is facing a probe by regulators into whether it falsified customer records, The Times reported.
The bank has been accused of editing customer emails, call transcripts, and how it presented its "central file" record of correspondence, which may have resulted in it breaching data protection laws, according to the newspaper.
The Times said the Information Commissioner's Office and the Financial Conduct Authority are both aware of the claims, which it said RBS refused to comment on.
http://www.thetimes.co.uk/tto/business/industries/banking/article4569482.ece
By Sam Unsted; [email protected]; @SamUAtAlliance
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