22nd May 2020 08:58
(Alliance News) - IG Group Holdings PLC suffered a mobile app and website crash on Thursday, the Financial Times reported.
The newspaper said the online trading platform's customers took to social media to express their anger after being unable to close their trades for more than an hour.
In March, some customers were unable to log in on a day of extremely volatile trading. Users took to Twitter after Thursday's crash to complain of disruptions that had been going on for "months".
Customers also bewailed long waiting times on phone lines or posted screenshots on Twitter of the group’s status update page, which showed a "major outage" across the entire system.
https://www.ft.com/content/8dfb228d-3758-43f9-8185-f36db8e393a0
Shares in the FTSE 250-listed contract-for-difference trading provider were down 1.4% in London on Friday morning.
Peer Plus500 Ltd, in late April, said its customer trading activity has increased significantly, amid continued market volatility.
It highlighted strong financial and operational performance driven by a "significant" influx of new customers at an attractive cost and increased levels of activity from existing customers.
Plus500 said revenue from customer income in the first half was at record levels, adding that it expects further progress in the second quarter following an exceptional first quarter. The company's half-year runs to June 30.
By Paul McGowan; [email protected]
Copyright 2020 Alliance News Limited. All Rights Reserved.
Related Shares:
Plus500IG