19th Apr 2018 09:19
LONDON (Alliance News) - FTSE 250-listed housebuilder Bovis Homes Group PLC is misleading buyers and "deliberately" delaying essential repairs, The Times said on Thursday.
The newspaper also said the company's sales staff was misrepresenting its customer satisfaction ratings. The first complains arose in 2016, after "hundreds" of buyers pointed out problems such as bouncing floors, leaks, and poor drainage.
The Times said a "victims" group on Facebook had 2,500 members as at the end of 2017, which has since grown to 3,000.
The problems, it added, mean Bovis was the only national builder with a two-star customer satisfaction rating. Bovis set aside about GBP10.0 million last year to rebuild customers’ trust, the Times said, but many remain unsatisfied.
https://www.thetimes.co.uk/article/bovine-building-hk28mt7jm
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