8th Mar 2018 12:06
Shares in Countrywide were down 8.3% at
In 2017, the estate agent and property services firm sunk to a pretax loss of
Profit performance was chiefly hurt by
This was following a massive
Nonetheless, even after excluding exceptionals, pretax profit more than halved to
This was after top and bottom line results from its
The
In
Following the overall fall in profit for 2017, Countrywide, therefore, axed its dividend payment for 2017. In 2016, it paid
Nor could investors take much solace in future prospects as Countrywide delivered its second profit warning - this time for 2018 - since late January.
Countrywide explained 2018's pipeline was "significantly" below 2017 levels. Although the company has "begun to take steps" to return pipeline levels to those seen at the start of 2017 it emphasised this would "take time."
The company therefore expects profit from the first half of 2018 to be lower than in 2017, and does not expect the remainder of the year to make up this reduction.
The company forecast interim 2018 adjusted Ebitda to fall
Full year adjusted Ebitda in 2017 was
"The under-performance of our business over the last three years has resulted in us making significant management change in the group," Countrywide Executive Chairman Peter Long said.
In late January, the company's former Chief Executive Alison Platt resigned shortly after reporting a profit warning. She had been in the post since 2014.
"Industry expertise in all areas of our business is key," Long added. "Within Sales and Lettings, the previous strategy resulted in us losing a lot of that expertise. In the group, we are fortunate in that we have an industry veteran, Paul Creffield, who has been promoted to the role of group operations director. His deep understanding of the market and operations means that we have quickly been able to identify what we need to do to begin addressing our under-performance."
"I am greatly encouraged by the number of high calibre industry business leaders that we already have within our Sales and Lettings business and a number of similarly experienced and high calibre industry people who previously left us and want to rejoin now that Paul is in this role", Long said.
"Fundamentally," Long continued, "Countrywide has a unique market position given its breadth within the property services industry. We have established and trusted brands that resonate with customers, together with dedicated and committed colleagues who are the cornerstone of our business."
"The strong areas in the group, Financial Services and B2B [Business to Business], have unfortunately been overshadowed by the poor performance in our core Sales and Lettings business units," Long explained. "We believe these business units are fixable, know what we have to do to restore them and the steps to take that should result in a return to profitable growth. This will take time but ultimately there will be much upside for our group and our shareholders, whose patience has been sorely tested recently."
In 2017, its financial services unit saw adjusted Ebitda fall 13% to
B2B - which provides services including surveying and conveyancing - saw total income fall 2% to
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