4th Nov 2013 08:33
LONDON (Alliance News) - Eckoh PLC Monday said it has won a ten-year contract worth a minimum of GBP11 million to provide a suite of self-service applications to a major UK telecoms operator that it didn't name.
The deal, which includes providing speech recognition applications, should lead to increased market expectations for its next financial year and beyond, the customer service and payments technology provider said in a statement.
The initial services are expected to go live next spring, it said. The company's speech-recognition software means calls can be answered and dealt with automatically, only being passed through to a call centre if it proves hard to confirm the caller's requirement.
"Today's announcement represents a significant milestone for Eckoh as this is the largest single contract we have ever been awarded and will be delivered over the longest period," Chief Executive Nik Philpot said.
Eckoh shares were up 14.7% at 28.1 pence early Monday, the top gainer on AIM.
By Steve McGrath; [email protected]; @SteveMcGrath1
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