11th Aug 2014 07:53
LONDON (Alliance News) - Eckoh PLC said Monday that it has secured a new three-year service deal with Tenpin, the UK bowling and family entertainment centre operator.
The secure payment products and customer service systems provider said the new deal builds on an existing partnership; Tenpin has been a client of Eckoh since 2012 when it signed a contract for EckohLOCATE, Eckoh's hosted, speech-enabled interactive voice response solution to assist Tenpin customers locate their nearest bowling venue.
Under the terms of the new deal. Eckoh will provide Tenpin with a number of services, including management of all inbound phone numbers, call routing, IVR and the provision of a live-agent contact centre which is due to commence from September 2014.
Shares in Eckoh were trading 0.61% higher at 41.5 pence per share.
By Alice Attwood; [email protected]; @AliceAtAlliance
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