16th Jun 2020 08:52
(Alliance News) - Outsourcing company Capita PLC on Tuesday said it has secured a seven-year contract worth EUR67 million in total from Irish Water for the transformation and operation of its customer contact centre services.
Shares in FTSE 250-listed Capita were up 6.8% at 43.63 pence each in London.
The contract is worth EUR10 million a year over five years. Irish Water also has an option to extend the contract for a further two years, worth an additional EUR17 million over years six and seven.
Under the contract, London-based Capita will transform customer management support services for Irish Water's customers with a range of new software and digital capabilities.
Yvonne Harris, head of customer operations for Irish Water, said: "Capita will work with Irish Water to transform our contact centre services for both domestic and non-domestic customers over the next five years. We are looking forward to working with the team over the coming months and years."
By Tapan Panchal; [email protected]
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