24th Oct 2019 09:39
(Alliance News) - Capita PLC on Thursday said it has secured a GBP46 million five-year extension to a customer services contract with UK conservation charity National Trust.
The London-headquartered outsourced services provider said it will implement digital technology into National Trust's customer service operations under the renewed contact, helping to improve services and deliver further cost savings.
Capita has provided customer experience services to the National Trust since 2009, including new membership, renewals and cancellations, as well as supporting the trust's holiday, fundraising, donation, and event management teams.
"This extension will allow us to work together to deliver better outcomes for National Trust members and supporters, helping to connect people to places through the smarter use of market-leading digital technology. We will continue to deliver savings for the Trust that can be reinvested in protecting 500 invaluable properties and places across the UK," said Capita Chief Executive Jon Lewis.
Shares in the FTSE 250 listed Capita were down 0.6% at 170.45 pence each on Thursday morning.
By Tapan Panchal; [email protected]
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