16th Jan 2024 06:06
(Alliance News) - BT Group PLC subsidiary Plusnet has been hit by a "mass outage", the broadband provider has said.
The wifi and mobile network company said on X, formerly Twitter, that it was investigating a "major service outage" after users said their internet had stopped working.
It tweeted on Monday: "We've been made aware of a mass outage that's currently being investigated as a priority.
"We don't have an estimated fix time but are working hard to get this resolved quickly for you."
In a statement later a spokesperson said: "Some of our customers are unable to use their broadband connection.
"We are working to get them back online as soon as possible. We're very sorry for any inconvenience caused."
By Pol Allingham, PA
source: PA
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